Support

Something not right, or a question about your Minikin? Email support@minikins.gg. In the game, Settings → Help & privacy → Contact support starts the email with your player ID, which helps us find your sanctuary.

My purchase or Minikins Plus is missing

Open Settings → Restore purchases, with the same Google account you bought with. Token packs are added once per purchase, even if the game closed during the purchase.

How do I cancel Minikins Plus?

In the Play Store app: your profile → Payments & subscriptions → Subscriptions → Minikins: Sanctuary → Cancel. You keep Plus until the end of the period you paid for.

My animal doesn't talk back with AI

AI replies and the natural cloud voice come with Minikins Plus, need an internet connection, and start once your baby is old enough to say its first words (teaching helps). Without Plus, your animal answers with its own built-in lines.

Notifications

Your animal asks before it sends notes. Turn them on or off in Settings → Notifications, or in your phone's app settings.

The Sanctuary Fund

The fund page shows the live totals for each charity and the pledge. Tokens you give can't be returned. Receipts will be posted there after the campaign ends on October 31, 2026.

Friend codes

Share your code from Settings → Invite friends. When a friend enters it, you each get an egg: theirs at once, yours the next time you open the game. You can use one friend's code.

Reporting an AI reply

Tap "Report" under the reply, or report it later from Settings → Chat history. We review every report.

Delete my data

Use Settings → Help & privacy → Contact support and ask us to delete your data, or email us with your player ID. We'll delete it within 30 days. See the Privacy Policy for what we hold.